CHILD SAFETY STANDARDS — CSAE POLICY
CHILD SAFETY STANDARDS — CSAE POLICY
SocialHook Technologies Private Limited
Effective Date: February 26, 2026 | Last Updated: February 26, 2026 | Platform: Android
OUR COMMITMENT TO CHILD SAFETY
SocialHook Technologies Private Limited is unconditionally committed to the safety, protection, and wellbeing of children and minors on our platform. The protection of children from sexual abuse, exploitation, grooming, and any form of harm is our highest priority — above all commercial considerations.
We recognise that as an operator of a social media platform in India, we carry a significant legal, moral, and ethical responsibility to ensure that our platform is never used to harm, exploit, or endanger any child or minor, directly or indirectly.
This document sets out our formal published standards against Child Sexual Abuse and Exploitation (CSAE) in compliance with Google Play's Child Safety Standards Policy and applicable Indian law including the Protection of Children from Sexual Offences Act, 2012 (POCSO), the Information Technology Act, 2000, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
ZERO TOLERANCE NOTICE: SocialHook maintains a strict zero tolerance policy toward any content, behaviour, or activity that sexually exploits, abuses, or endangers children. Violations result in immediate permanent account termination and mandatory reporting to law enforcement authorities.
1. MINIMUM AGE POLICY
SocialHook is strictly intended for users who are 16 years of age or older. We do not permit anyone under the age of 16 to register for or use the SocialHook platform under any circumstances.
Age Verification Measures:
- All users must confirm their date of birth during registration
- Users must confirm they are 16 years of age or older before account creation is permitted
- KYC verification including government-issued identity documents such as PAN card or Aadhaar card is mandatory before any financial withdrawal, which further verifies user age
- Accounts found to belong to users under 16 will be immediately suspended and all associated data deleted
Underage Account Discovery: If we discover or have reasonable grounds to believe that a registered user is below the age of 16, we will:
- Immediately suspend the account without prior notice
- Delete all personal data associated with that account within 30 days
- Forfeit any pending earnings in that account's wallet
- Block re-registration from the same device or identity credentials
Parents and guardians who believe their child under 16 has registered on SocialHook must contact us immediately at socialhook4@gmail.com. We will take action within 24 hours of receiving such a report.
2. ZERO TOLERANCE POLICY — CHILD SEXUAL ABUSE AND EXPLOITATION (CSAE)
SocialHook maintains an absolute, unconditional, and non-negotiable Zero Tolerance policy toward all forms of Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation and Abuse (CSAE).
Under no circumstances, for no reason whatsoever, and with no exceptions will SocialHook permit, allow, host, transmit, store, or tolerate any content, communication, or behaviour that constitutes child sexual abuse or exploitation.
This policy applies to all users, creators, community administrators, webmasters, and any other individual or entity accessing SocialHook regardless of their account status, subscription tier, or history on the platform.
Definition of CSAE for the Purposes of This Policy:
- Any visual, written, audio, or digital content that sexually depicts, exploits, or abuses a minor (person under 18 years of age)
- Child Sexual Abuse Material (CSAM) in any form including photographs, videos, illustrations, animations, or AI-generated content
- Content that sexualises minors even if not explicitly pornographic in nature
- Grooming behaviour — any communication intended to establish trust with a minor for the purpose of sexual exploitation
- Solicitation of minors for sexual purposes
- Sharing, distributing, or linking to CSAM hosted on any external platform
- Any content or behaviour that facilitates trafficking, exploitation, or abuse of children
3. PROHIBITED CONTENT AND BEHAVIOUR
The following content and behaviours are strictly prohibited on SocialHook and will result in immediate permanent account termination and mandatory reporting to law enforcement:
CSAM — Any sexual content involving a person under 18 years of age in any format Action: Immediate permanent ban + mandatory police report
Grooming — Communications designed to build trust with minors for sexual purposes Action: Immediate permanent ban + mandatory police report
Solicitation — Requesting sexual content, contact, or activity from or involving a minor Action: Immediate permanent ban + mandatory police report
Sexualisation — Content that sexualises minors even without explicit material Action: Immediate permanent ban + mandatory police report
CSAM Links — Sharing links or references to CSAM hosted on external platforms Action: Immediate permanent ban + mandatory police report
Trafficking Content — Any content facilitating trafficking or commercial exploitation of minors Action: Immediate permanent ban + mandatory police report
Impersonation — Adults impersonating minors or minors impersonating adults for harmful purposes Action: Immediate permanent ban + investigation
AI-Generated CSAM — Artificially generated, illustrated, or synthetic sexual content involving minors Action: Immediate permanent ban + mandatory police report
Important: Indian law under POCSO Act 2012 and the IT Act 2000 mandates that intermediaries report CSAM to law enforcement authorities. Failure to report is a criminal offence. SocialHook fully complies with this mandatory reporting obligation.
4. PREVENTION MEASURES
Technical Safeguards:
- Age Gate at Registration: All users must confirm they are 16 or older before account creation. Accounts suspected to belong to minors under 16 are flagged for review
- Content Moderation: All user-generated content including debate posts, comments, and profile information is subject to moderation against our community guidelines and child safety standards
- Automated Detection: We use automated systems to detect and flag potentially harmful content before it is publicly visible
- KYC Verification: Financial withdrawal requires identity verification which acts as an additional age verification layer
- Report and Block Tools: Every user has access to Report and Block functionality on all content and profiles within the app
Policy Safeguards:
- All users must agree to our Terms and Conditions which explicitly prohibit CSAE before accessing the platform
- Community administrators and debate creators are held to stricter content standards and bear responsibility for content within their communities
- No anonymous accounts — all users must register with verifiable contact information
- Profile photos and usernames are reviewed against child safety standards
Team Safeguards:
- Our content moderation team is trained to identify and escalate child safety violations
- A dedicated child safety point of contact is designated within the company
- All child safety reports are treated as the highest priority and reviewed within 24 hours
5. DETECTION AND REPORTING OF CSAE
How We Detect CSAE:
- User-submitted reports via the in-app Report function
- Automated content scanning systems
- Proactive monitoring of flagged accounts and communities
- Reports received via email at socialhook4@gmail.com
- Reports received from law enforcement, government authorities, or NGOs
Detection Response Timeline:
- Acknowledge receipt of CSAE report: Within 24 hours
- Review and assess reported content: Within 24 hours
- Remove confirmed CSAM content: Immediately upon confirmation
- Suspend offending account: Immediately upon confirmation
- Report to law enforcement (National Cyber Crime Portal / Cybercrime India): Within 24 hours of confirmation
- Preserve evidence for law enforcement: Immediately — retained as required by law
- Notify reporting user of action taken: Within 7 days
6. HOW TO REPORT CHILD SAFETY VIOLATIONS
If you encounter any content or behaviour on SocialHook that you believe constitutes child sexual abuse, exploitation, grooming, or any other threat to a child's safety, please report it immediately.
Method 1 — In-App Report:
- Tap and hold on any post, comment, or profile
- Select "Report"
- Select "Child Safety" or "Inappropriate Content Involving Minors"
- Submit your report — our team will be notified immediately
Method 2 — Email Report: Send a detailed report to: socialhook4@gmail.com Please include:
- Your name and contact email (optional but helpful)
- The username or profile link of the account involved
- A description of the content or behaviour you are reporting
- Screenshots or other evidence if safely available
- Date and time of the incident
Method 3 — Report to Authorities Directly:
- National Cyber Crime Reporting Portal: cybercrime.gov.in
- NCMEC CyberTipline (Global): missingkids.org/gethelpnow/cybertipline
- Childline India: 1098 (24-hour helpline)
- Local Police: Dial 100
You do not need to be a SocialHook user to report a child safety concern. Anyone who encounters CSAE linked to our platform may report it to us directly or to the authorities listed above.
7. OUR RESPONSE PROCESS
Upon receiving a child safety report, SocialHook follows this strict process:
- Receipt and Acknowledgement: All child safety reports are acknowledged within 24 hours of receipt
- Immediate Content Review: The reported content is immediately reviewed by a designated team member against our CSAE standards
- Content Removal: If confirmed, content is removed immediately and permanently from the platform
- Account Action: The offending account is immediately permanently suspended with no possibility of appeal or reinstatement
- Evidence Preservation: All evidence is preserved securely and made available to law enforcement upon request
- Mandatory Reporting: SocialHook reports all confirmed CSAM to the National Cyber Crime Reporting Portal (cybercrime.gov.in) and where applicable to NCMEC's CyberTipline as required by law
- Internal Review: Each CSAE incident is reviewed internally to improve our prevention systems
There are no exceptions to this process. No account regardless of status, earnings, subscription, or history is exempt from immediate suspension upon confirmed CSAE violation.
8. LAW ENFORCEMENT COOPERATION
SocialHook Technologies Private Limited fully cooperates with Indian law enforcement authorities, the Ministry of Electronics and Information Technology (MeitY), and international child protection agencies in all matters relating to child safety.
Our Commitments:
- We will respond to valid legal requests, court orders, and law enforcement inquiries related to child safety as the highest priority
- We will proactively report confirmed CSAM to the National Cyber Crime Reporting Portal as mandated by the IT Act, 2000 and POCSO Act, 2012
- We will preserve digital evidence related to CSAE incidents and make it available to authorised law enforcement authorities
- We will not tip off users who are subject to law enforcement investigations related to child safety
- We will cooperate fully with NCMEC, Interpol, and other international child protection bodies as applicable
Applicable Indian Legal Framework:
- POCSO Act, 2012: Protection of Children from Sexual Offences Act — our primary child protection compliance standard
- IT Act, 2000 — Section 67B: Prohibits publishing or transmitting sexually explicit material involving children
- IT (Intermediary Guidelines) Rules, 2021: Requires intermediaries to report CSAM and appoint a Grievance Officer
- IPC Section 292, 293, 294: Provisions relating to obscene material
9. CHILD SAFETY CONTACT INFORMATION
Child Safety Point of Contact and Grievance Officer: Name: Tejas Mawale Title: Founder and CEO Company: SocialHook Technologies Private Limited Email: socialhook4@gmail.com Response Time: Within 24 hours
Company Details: Company: SocialHook Technologies Private Limited Registered Address: Nagpur, Maharashtra, India Support Email: socialhook4@gmail.com Platform: SocialHook Android Application Incorporated: India under the Companies Act, 2013
External Child Safety Resources:
- National Cyber Crime Reporting Portal: cybercrime.gov.in
- Childline India: 1098 (24-hour helpline)
- NCMEC CyberTipline: missingkids.org/gethelpnow/cybertipline
- Ministry of Women and Child Development: wcd.nic.in
This policy is publicly available, permanently hosted, and accessible from anywhere in the world. It is reviewed and updated at least once per year or whenever relevant laws or platform policies change.
© 2026 SocialHook Technologies Private Limited. All Rights Reserved. Nagpur, Maharashtra, India | socialhook4@gmail.com This document constitutes SocialHook's official published Child Safety Standards against CSAE as required by Google Play's Child Safety Standards Policy.